We are committed to protecting the privacy and the confidentiality of the personal information of visitors to our Website. We undertake to ensure that all personal information in our possession is processed in accordance with the principles of the Data Protection Act 1998.
We undertake to ensure that all personal information in our possession is processed in accordance with the requirements of the European General Data Protection Regulation ('GDPR') and Data Protection Act ('DPA').
We may update this Policy from time to time.
We operate under GDPR and DPA. We ensure lawful processing of personal data by obtaining your consent; or where there is a contractual obligation to do so in providing appropriate products and services; or where processing the data is necessary for the purposes of our legitimate interests in providing appropriate products and services.
The DPA and GDPR apply to 'personal data' we process and the data protection principles set out the main responsibilities we are responsible for.
We must ensure that personal data shall be:
Under GDPR you have the following specific rights in respect of the personal data we process:
Please contact firstname.lastname@example.org for more information about the GDPR and your rights under data protection law or if you have a complaint about data protection at Stoneleigh Abbey.
Our supervisory authority for data protection compliance is the Information Commissioner (www.ico.org.uk):
Information Commissioner's Office
We collect personal information (such as your name and contact details, etc.) that you supply to us. Your information is collected when you request information from us, contact us, make a booking with us, or sign up to our newsletters. We will update your information whenever we get the opportunity to keep it current, accurate and complete.
Any information you provide when booking with us and or purchasing membership will be used for Stoneleigh Abbey’s purposes only in order to process that transaction. From time to time we may send you information from other organisations which we think may be of interest to you. We may also disclose your information to companies who act as “data processors” on our behalf. However we do not sell, rent or otherwise distribute any personal information to third parties.
You may indicate your preference for receiving direct marketing by telephone, post or by e-mail, from us or any partner organisations with whom we may work. You will be given the opportunity on every communication we send you to indicate that you no longer wish to receive our direct marketing material. You may, in addition, indicate your preference regarding receiving third party direct marketing material. Once properly notified by you, we will take steps to stop using your information in this way.
We only retain personal data for the purposes for which it was collected and for a reasonable period thereafter where there is a legitimate business need or legal obligation to do so.
For statistical purposes to track how many individual unique users we have and how often they visit our websites. We collect data that lists which of our pages are most frequently visited and by which types of users and from which countries.
Our marketing emails may contain cookies to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for determining which of our emails are more interesting to users in order to improve the content of our emails over time.
We use third parties, including Google Analytics & Crazy Egg, to collect anonymous user information. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the page they visited.
Crazy Egg does not collect information through their customers' websites for any advertising purposes, nor do they collect any personally identifiable information via their customers' sites. Crazy Egg is used to improve and assess the website performance to improve user experience. To opt out of anonymous tracking click here (https://www.crazyegg.com/opt-out?clean=1) and follow the steps for your browser.
Flash cookies may be used to store user preferences for media player functionality and without them some video content may not render correctly.
You can turn cookies off but but please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly. You will, however, still be able to view site content.
For more information about cookies and managing them, including how to turn them off, please visit the www.allaboutcookies.org
Measuring website usage (Google analytics)
We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. They do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.
We use up-to-date industry procedures to protect your personal information. We have appropriate security measures in place in to protect against the loss, misuse or alteration of information that we have collected from you via our websites. However please be aware that the internet is not a 100% secure medium of communication. Stoneleigh Abbey cannot therefore guarantee the security of any information you input on the website or send to us on the internet. Stoneleigh Abbey is not, and will not be, responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.
Last updated 18 March 2021